Feb 15, 2019

Refining Your Personal Brand: Creating Lasting, Positive Impressions

Refining Your Personal Brand: Creating Lasting, Positive Impressions

Feb. 28, 2019
1:00 - 4:00 p.m.
Kirkwood Continuing Education Training Center
101 50th Ave SW
Cedar Rapids, Iowa 52404

This interactive session is designed for administrative assistants and secretaries who continuously strive to deliver outstanding quality service. We will look at why effective communication and professionalism are important to schools and educational organizations by taking a closer look at phone etiquette and vocal skills, strategies to de-escalate upset customers, serving diverse communities, and managing multiple priorities. These concepts will be weaved into refining your personal brand and reinforced with activities and exercises.

Target Audience
Support Staff

Jennifer Murphy, Kirkwood Community College

Course Number: 168536
Registration Deadline: Jan. 31, 2019
• Participation fee $50.00
• Registration is not complete until all fees are paid in full.

Registration Information
GWAEA Professional Learning 319-399-6767 or 800-798-9771, ext. 6767 or gwaeapd@gwaea.org