Feb 15, 2019
Refining Your Personal Brand: Creating Lasting, Positive Impressions
Feb. 28, 2019
1:00 - 4:00 p.m.
Kirkwood Continuing Education Training Center
101 50th Ave SW
Cedar Rapids, Iowa 52404
This interactive session is designed for administrative assistants and
secretaries who continuously strive to deliver outstanding quality
service. We will look at why effective communication and professionalism
are important to schools and educational organizations by taking a
closer look at phone etiquette and vocal skills, strategies to
de-escalate upset customers, serving diverse communities, and managing
multiple priorities. These concepts will be weaved into refining your
personal brand and reinforced with activities and exercises.
Jennifer Murphy, Kirkwood Community College
Course Number: 168536
Registration Deadline: Jan. 31, 2019
• Participation fee $50.00
• Registration is not complete until all fees are paid in full.
GWAEA Professional Learning 319-399-6767 or 800-798-9771, ext. 6767 or firstname.lastname@example.org